How do I make sure that the listings have successfully been removed from my tape chart?

• It's important to remove the listings from the Rate Group (if applicable) then you go to the Art Settings >Manage listings to complete the process. Please remember to 'Turn Sync off' first then ‘Turn Visible off’ to successfully remove the listings from your tape chart. 
  • If you have mistakenly turn Visible off first and unable to turn Sync Rates off as it is greyed out, please turn Visible On again to be able to turn Sync Rates off then Visible off.
  • If you turn Sync and Visible off without removing the listing from the Rate Group (if applicable), this will cause an error whenever you try to save changes in that specific Rate Group. Go back to the Art Settings and turn Visible to On and re-add the listing to the Group. You can then remove again from the group and turn Visible to Off in the Art Settings, to remove from the tape chart. 

If I set a discount with gradual being enabled and not, how are the rates discounted?

• Gradual Enabled - % divided by days - Example: 10% in 10 days is discounted 1% per day 
• Gradual Enabled - full discount will be applied for all days covered. 

Airbnb does not support a 90 day booking lead time, Can Art override that?

• Art does not support calendar management and so our system would not override that rule.

Where can I remove the overrides? Please visit this link  Art LIVE: Using Groups for more information.

• Listing level - Choose Listings in the tape chart view option,  highlight the dates and you can remove the overrides on the right panel
• Group level - Choose Rate Group on the tape chart view option, highlight the dates and you can remove the overrides on the right panel

Which changes would apply? Changes done in the Rate Group or Listing Level?

• Anything done in the individual listings will override changes in group level

I don't see historical data, would that affect the rates?

• Historical data does not play any role in rates but only being able to view past performance on the tape chart without having to reference your PMS

Why don't I see years in the Seasons?

• There are no years as Seasons cover multiple years. Please visit this link Creating Seasons in Art for more information

Can I apply a discount on full week stay while leaving the rates as they are for anything under 7 nights?

• This would be the Length of Stay which we do not have currently in Art. Please reach out to your PMS to inquire about the tools they have available. 

What to do and check if the Premiums and Discounts are not being applied to the listing?

• Please make sure that there are no overrides for those specified days if you want the premiums and discounts reflected on the rates.  If the premiums and discounts are still not reflecting on the rates after removing the overrides or if there are no overrides at all, please submit a ticket for further investigations. 

What are the sliders for in the Market Sensitivity?

• The market sensitivity represents how aggressive in the market you want to be with your price variations. It allows you to stretch the range your rates will fluctuate over a given time periods. 

Why there is No Data?

• Please clear your cache and refresh your browser. If the issue is the same, then please submit a ticket for further investigation.

What is the time zone in Art?

• UTC

How long does it take for Art to update after someone cancels a reservation?

• Since Art does not manage the calendar directly, availability syncs once a day. Depending on server capacity, this may take longer or be quicker. 

Do you have maximum stay in Art?

• There is no maximum stay in Art however, you do have a maximum stay in your PMS which you can configure and Art will not change this value. 

Can I change the booking rules for MLOS base on stay, through dates rather than arrival date?

• The booking rule is typically controlled within your PMS. To overcome this in Art, you could manually override. Please check with your PMS if you can change the booking rules.

Will the rates stay in my PMS when we turn off sync or do we wipe the calendar?

• Yes, the rates would remain in your PMS, unless you were to change them or utilize another service that does so. 

Are we able to import availability into Art without syncing rates?

• Yes, they'll still go through the import process, grabbing availability but will not sync rates

How do I cap the amount the optimizer changes and what is the best way to correct the rates the optimizer has already changed?

• To cap rates, you would apply a Max Rate and you can do this in the Global Settings that is in the Rate Settings or by a manual override on the tape chart for specific time periods. Please visit this link Art LIVE: Manual Pricing Overrides  for more information.

Is there a faster way to force the sync?

• You can click the ‘Sync Now’ button right after you save your changes and that would be in the Listing Settings. Please visit this link Art LIVE: Listing Settings for more information 

I created a group, added tags and settings but they are not showing up on the individual listings. What am I doing wrong? 

• You will need to assign the properties that you want to inherit those tags from the Group listing settings page. Once you select the listings you want to apply changes to, make sure to hit the Save button. Then the properties should all have the same tags. Please refer to this link for more information about  Using Groups In Art 

What are those little icons on my tape chart?

• Please check the User Guide for more information. 

Is there a way to edit tags in Art?

• You cannot edit the tags. You will need to remove existing tags and create a new one. Before removing the tags, it is important that you make a list of the units with the same tags as you will come back to them when you create a new one.

Why are there no healthscores on listings that are not synced?

• We cannot pull availability or health for listings that have sync off on some platforms. After the initial sync, the system only pulls data from the PMS for listings that are syncing because the connection to the PMS is only turned on for listings that are syncing. If you turn on the listing, the data will pull and update in Art. 

Does Art control availability?

• Art does not control availability. It is through your PMS or OTA. Art is a rate tool and not a calendar management tool which means that Art may show a date as available but the availability is managed by your PMS. 

How does multiple discounts work?

• They will stack on top of each other. Please visit this link Setting Time-Based Premiums and Discounts in Art for more information

How does multiple premiums work?

• They will stack on top of each other. Please visit this link Setting Time-Based Premiums and Discounts in Art for more information

If I have a minimum rate set. Will the discount take it below the minimum? If not, is there a place where I can check that would allow the discount to override the minimum?

• Currently, Art will not allow the rates to fall below the minimum rate you have established and there is no place to cancel this type of setting. 

What is the currency that Art supports?

• Art is actually currently neutral. While it shows in USD, it will convert to the currency that is assigned in your PMS.

How long do I have to wait to get the listings imported and sync the rates?

• Our system syncs every 4 - 6 hours for imports, 6-12 hours for bookings depending on the servers  and the PMS sync restrictions. Rates sync every 15 minutes, so if you make changes and just missed a sync, the longest you have to wait is 4 hours. Once there, it is usually instant from PMS to OTA. Rates updates within 15 minutes of the last update in the account.  Should there be any delays, please submit a ticket for further investigation. 

I am a Track client. How do I sign up with KDD?

• KeyData is a service that comes free with your Track subscription. You can sign up in this link KeyData and Track Partnership and we highly suggest that you take advantage of this tool. You can use it for all of your inventory, including the long term units. It provides insight into your market, portfolio and KPIs like pace, ADR and OCC. Use this tool to the fullest and take advantage of their training. 

I have a unit that has 2 separate listings and there is a specific season that allows to book for the entire house, however I just got a booking that allowed just one side of the unit which has never been possible until we have onboarded the unit with Art. Would this have changed something within our settings in our PMS?

• Art does not support fractional units. If a reservation is placed on one of the listings, there is nothing tying it to the other. As this is not a setting Art supports, it should not have changed within your PMS. 

I have logged in to Art and I don't see my listings

• This is a connectivity issue, please refresh your browser. If the issue persists, please submit a ticket for further investigation. 

Is there a way to have the tape chart only go 365 days out vs 2 years?

• Unfortunately, we cannot do this in Art but you should be able to adjust what dates are bookable in your PMS

Can I remove the default min stay?

• Once the value is set, it can only be updated but not removed

Is there a way to see how a unit's rates were adjusted over time?

• We do not currently have a way to look at past rates and dates. 

Can you put a rule for all listings at the same time or do you have to do them one by one?

• You can use the Bulk Edit feature. Please visit this link Tour of Art's Tape Chart for more information. 

Why is there no option to Bulk Edit?

• Please submit a ticket to get this enabled for your account.

What if the suggested price is too low or too high, what do I do?

• If you are seeing pricing that is too low across the board, that means the base rate is not set correctly and is too low. If you increase your base rates, you will see the pricing update. 
• If you are seeing pricing that is too high across the board, it could be that the base rates are too high or the market sensitivity is set too high, please adjust it to whatever works best for you.  Please visit this link Setting Base Rates for more information

Would the settings be the same if we turn off a listing and then turn back on?

• Unsyncing a listing will not change the settings unless changes were made while it was off. Any changes made while it was off would go into effect when you turn on sync again. 

Can I remove or update the name of a Season Template?

• No, you cannot remove or update the name of a template. Please submit a ticket to get this done. 

Use Template is greyed out, what do I do?

• Please refresh your browser, clear cache and try again. If it is not resolved, please submit a ticket

 How do I upload or update my listings' photos?

• Please submit a ticket to get the images uploaded or updated

I am using Safari, as my browser and connection is fast but it just keeps spinning each time I save or try to click anything. What do I do to fix this?

• Please try clearing your cache, refresh your browser and re-start your connection. If you encounter the same issue, please use Chrome as your browser and try again. If same issue persists, please submit a ticket. 
  • If using Chrome has resolved the issue, please submit a ticket as well, as you should be able to use Art in Safari without any issues. 

What is the use of the Day of Week and how does it work?

• You can set a minimum price based on day of the week and can implement day of week rates per season. 
• If you have Seasons enabled and want to use the Day of Week, then Day of Week settings are configured per season. 

Do I need both Seasons and Day of Week enabled?

• You do not need both enabled but if you do, the Day of Week rates will override the Seasonal rates

The rates in Airbnb for my new listing are very low compared to my rates in Art and PMS. What happened and how do I fix this?

• If this is a new listing, there may be a promo discount applied in Airbnb. Please log in to your Airbnb account, go to Listings and choose the listing then Calendar. Hover the cursor over the dates, and you'll see the option to remove the discount on the right panel. 

What do I do, if I want to keep the Global Min-Stay Settings to a listing but do not want to remove it from the Group?

• First, you will need to remove the listing from both Group Details and Group Min-Stay Settings. This will allow you to set the Global Min-Stay Settings. Once done, you can put the listing back to the Group Details only but NOT in the Group Min-Stay Settings.

I cannot find the Min-Stay and Seasonal rates when I downloaded the report

• The reports in Art can only capture the min-stay, base, min and max rates set in your Global Settings (Rate and Min-stay settings)

Which min-stay, base, min and max rates are on the tape chart?

• If your Seasons are enabled, the tape chart will display the min-stay, base and min rates of the current Season
• If your Seasons are not enabled, the tape chart will display the min-stay, base and min rates set in your Global Settings (Rate and Min-stay settings)

Why do other listings have Airbnb ratings and others do not?

• Once at least 3 guests rate your listing, the average of their primary scores will be shown. Please note that this only applies to listings with Airbnb in Art. If your listing is active in Airbnb but not showing in Art, please submit a ticket with the Airbnb listing so we can  have it added for you. 
• No reviews or ratings yet
• Airbnb ID is not valid, check the status of the listing
  • It might have been relisted, snoozed or not active in Airbnb. Please submit a ticket to get the Airbnb ID updated once the listing is activated and provide the updated Airbnb ID.

Common tips

• There must be no season with the same name within a template
• There must be no gaps in the season dates
• You should not name a Premium and Discount to  just a number (i.e. 121, 45, 35) as the system saves this as an integer, instead of a string and it breaks things where Premiums and Discounts will be unavailable. 
• Art users must avoid working on the same listing or group at the same time
  • In case users are not aware of this, best practice is to refresh the page